The Indira Gandhi International Airport (IGIA), managed by Delhi International Airport (P) Limited (DIAL) has retained the world’s number 1 position for the second consecutive year in 25-40 Million Passengers Per Annum (MPPA) category. This ranking has been announced by Airports Council International (ACI) in the 2015 Airport Service Quality (ASQ) Awards . The parameters based on which the IGI Airport bagged the award include improved on-time performance of airlines, launch of interactive and user-friendly mobile app – flyDEL, improvement of ambiance and signage. It was also appreciated for upgradation of shopping and eating facilities at the airport. Emphasis was also laid on sanitation.

Operated by the Delhi International Airport Limited (DIAL), the IGI Airport also stands ahead of all other Indian airports by winning maximum number of awards in 2015. The IGI Airport has also been conferred with two more prestigious awards The Best Airport by Size & Region Asia Pacific (25 – 40 MPPA), second Best Airport by Region Asia Pacific. In 2011, the airport had achieved the position of world’s number two, which it retained for three consecutive years till 2013.

Mr. I Prabhakara Rao, CEO-DIAL said, “Staying motivated in business and working together as a team is really less about what you hear and think, and more about what you do and achieve. The IGI Airport partners and employees have relentlessly delivered distinct experience to our passengers enabling us to achieve three coveted awards including world number 1 position twice in a row, best Airport by Size and Region – Asia Pacific (25 – 40 MPPA) and 2nd best Airport by Region – Asia Pacific. These achievements reiterate our commitment towards fulfilling our Hon’ble Prime Minister’s ‘Make in India’ mission and also act as a constant catalyst to create a new paradigm of passenger experience. In the fast-changing landscape of worldwide aviation, ACI-ASQ benchmarking programme is the key for understanding how to enhance passenger satisfaction and improve business performance.”

“DIAL commends the efforts made by its stakeholders such as the airport security agencies – CISF, BCAS, Delhi police; Customs, Immigration and also Airlines, Concessionaires and various service providers and support staff. DIAL values and acknowledges its shareholders; Airports Authority of India (AAI) and Fraport AG. Above all, we would like to convey our sincere gratitude to our passengers with a pledge to continue striving for the best and deliver a World Class airport experience to them,” Mr Rao added.

Angela Gittens, Director General, ACI World, said: “Airport’s increasing concentration on ensuring a stellar passenger experience is part of a larger trend. Airports have evolved into complex, customer-focused businesses in their own right that in many cases are in competition with each other for passenger traffic. From duty free and restaurants to ambiance, cleanliness, courtesy of staff, amenities, efficiency and more, air travelers are expecting big things from the airports through which they travel. More than anything, ASQ is a way for participants to measure the extent to which they deliver on these expectations.”